Account and contact information
Lora may use details such as your name and email to create or access an account, synchronize your experience, manage a subscription, respond to support, and handle privacy requests.
Scan-related information
Submitted images and related inputs are used to generate skin-focused insights, scores, routines, and progress features. Lora describes this use as skincare support—not facial recognition or identity verification.
Generated and product data
Skin signals, scores, routine suggestions, product history, and related activity may be associated with your account so the app can provide its features and maintain useful history.
Operating and protecting the service
Technical information such as device details, app version, logs, and diagnostics may be processed to run the service, investigate problems, reduce abuse, and improve reliability. Service providers may receive only the information needed for their role, as described in the full policy.
Your choices
Depending on where you live, you may be able to request access, correction, or deletion of account-related information. Use the support form to make a privacy request. Read the full Privacy Policy for retention, sharing, international processing, and legal details.
Review the complete App Store description, compatibility, and subscription details before downloading.