1. Scope
This policy applies to the Lora website, the Lora mobile app, and support workflows tied to those products. It is intended to describe the core handling practices around account information, support requests, and skin-analysis related activity.
2. Data We Collect
Lora may process several categories of information depending on how the product is used.
- Account and contact details: information such as name and email address when a user creates an account, contacts support, or manages a subscription.
- Skin-scan submissions: images or related inputs used to generate skin insights, scores, or routine recommendations.
- Derived product data: insights, progress history, scores, and routine suggestions generated from scans or in-app activity.
- Technical usage data: device, app version, logs, and diagnostics that help operate, secure, and improve the service.
- Support messages: the information someone submits when asking for help through the website support form.
3. How Scan-Related Data Is Treated
Lora uses submitted imagery to generate skin-focused insights and personalized guidance. It is not intended for identity verification or facial recognition. The product goal is skincare support, not biometric identification.
4. How We Use Information
- To provide scans, scores, recommendations, and progress features.
- To respond to support, privacy, billing, and account-related requests.
- To maintain service quality, investigate bugs, and prevent abuse.
- To understand usage patterns and improve the product experience over time.
- To comply with legal obligations and protect users, staff, and systems.
5. Sharing and Service Providers
Lora may rely on infrastructure, analytics, communications, or payment partners to operate the service. Those providers only receive the data needed for their role and are expected to handle it under contractual or platform-level protections.
Lora does not describe this handling as a sale of personal information for money. If a legal request, fraud investigation, or security issue requires disclosure, the minimum necessary information may be shared.
6. Retention and Security
Information is kept only as long as needed to operate the service, maintain product history, resolve disputes, or satisfy legal obligations. Security measures are designed to reduce unauthorized access, but no internet-based system can promise absolute protection.
7. Your Choices and Rights
Depending on location, users may have rights that include access, correction, deletion, and objection.
- Request a copy of account-related data.
- Ask for incorrect information to be corrected.
- Request deletion of account or scan-related history, subject to lawful exceptions.
- Raise questions about how data is processed or retained.
The simplest path for those requests is the support form on the home page. Lora may need enough information to verify the request before acting on it.
8. Children's Privacy
Lora is not intended for children in circumstances where parental consent is required by law. If someone believes a child submitted information improperly, they should use the support flow so the issue can be reviewed.
9. International Use
Product infrastructure and service providers may operate across more than one country. When that happens, information may be processed outside the user's home jurisdiction.
10. Policy Changes
This page may be updated as the product, vendors, or legal requirements change. The most current version will always show its latest revision date.
11. Contact
For support, privacy, or deletion requests, use the support form. You can also review the Terms of Use for product usage rules.