1. The Service
Lora provides skincare-oriented insights, progress tools, routine guidance, website information, and support channels. By using the service, a user agrees to follow these terms and any product-specific instructions shown inside the app or website.
2. Eligibility
Users should only use Lora when they are legally able to agree to these terms or have whatever consent is required in their jurisdiction.
3. Medical Disclaimer
Lora is not a medical device and does not provide diagnosis, treatment, or emergency care. Skin concerns that require medical evaluation should be taken to a qualified professional rather than treated as app guidance alone.
4. Acceptable Use
Users agree not to misuse the product or interfere with its operation.
- Do not try to reverse engineer or extract protected source code.
- Do not use automated scraping, abuse, or disruption against the service.
- Do not upload unlawful, infringing, or harmful content.
- Do not use Lora for unrelated biometric identification or surveillance purposes.
5. Accounts and Security
Users are responsible for activity under their account and should protect their login credentials. Lora may suspend or restrict access when misuse, fraud, or security risk is detected.
6. User Content and Feedback
Users keep ownership of the content they submit, but they grant Lora the permissions needed to host, process, and display that content to operate the service. Feedback may be used to improve the product without creating a compensation obligation.
7. Purchases and Subscriptions
Paid features, subscriptions, renewals, and refunds may be handled through the Apple App Store. Store policies govern billing mechanics, renewals, and refund workflows where applicable.
8. Privacy
Use of the product is also governed by the Privacy Policy, which explains how support messages, scan-related inputs, and product data may be handled.
9. Third-Party Services
Lora may rely on outside providers for infrastructure, analytics, communications, or payments. Their availability and policies may affect parts of the service.
10. Warranty Disclaimer
The service is provided on an "as is" and "as available" basis. Lora does not promise uninterrupted access, perfect accuracy, or a specific skincare outcome.
11. Limitation of Liability
To the extent allowed by law, Lora is not responsible for indirect, incidental, special, or consequential losses arising from use of the service. Where limits are not permitted by law, they apply only as far as local law allows.
12. Termination
Access may be suspended or ended if a user violates these terms, harms the service, or creates legal or security risk.
13. Updates to These Terms
Lora may revise these terms as the product evolves. Continued use after a published update means the revised terms govern going forward.
14. Contact
For support, billing questions, privacy requests, or account issues, use the support form on the home page.